Support

1. Contact

Write to contact@kardive.app. We reply in English or French.

Give the email address of your Kardive account and your phone model: we find the answer faster.

Chat with fellow collectors, share your feedback, and follow updates live on our official Discord server, Kardive Community & Feedback.

2. Account

The mobile app works without an account and keeps your collection on your phone. An account adds Kardive Cloud sync and access on kardive.app.

Forgot your password? Choose “Forgot password” on the sign-in screen of the app or of kardive.app to receive a reset link.

3. Kardive Cloud subscription

Kardive Cloud syncs your collection across your devices and opens it on kardive.app. Subscribe in the app through the App Store or Google Play, or redeem the code of a Kardive box or scan machine on kardive.app/cloud.

Manage or cancel a store subscription in your Apple or Google account. When Kardive Cloud ends, your cloud data stays readable and exportable to CSV for 90 days.

4. Deleting your data

Delete your account at any time from the app, from kardive.app or by email. The account deletion page (kardive.app/account-deletion) lists each step and what goes.